Terms of Return and Withdrawal


This section describes the conditions for returning items received by mistake, in poor condition or under any type of incident attributable to Tecuidanatura®. The products to be returned must be unopened. Only the return of open products will be accepted in cases where they are in poor condition. Taking into account the nature of the contracted products, the User must immediately contact Customer Service via email clientes@tecuidanatura.com. The shipping costs of the return will be paid in this case by Tecuidanatura®.

Once Tecuidanatura® has received the User's communication, the user will be informed within 3 to 5 business days if the product can be returned or not. In case of return, Tecuidanatura® will indicate to the User the form of collection or delivery to their offices / warehouses of the defective / erroneous product.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, related documentation. If this is not done by the User, Tecuidanatura® reserves the right to refuse the return.

Tecuidanatura® will give the User the possibility of replacing the product with another of identical characteristics, unless this option is objectively impossible.

In the event that for reasons of lack of stock, another product of identical characteristics could not be sent, the User may choose to terminate the contract (that is, the refund of the amounts paid) or request the shipment of another product ( with identical price) that the User voluntarily chooses.

The substitution, the sending of a new model (with identical price) or the resolution of the contract will not imply additional expenses for the User.

If the User resolves the contract, Tecuidanatura® will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

The term of the return of the amounts paid will depend on the method of payment that the User would have used when buying the product.

Right of withdrawal

The User has a period of 14 calendar days from the reception of the order to exercise his Right of Withdrawal and return the product without penalty and without the need to indicate the reasons.

However, the User must be responsible for the direct cost of return to Tecuidanatura®, whether it returns the order in full or decides to return only some of the products of the order. Please note that products offered UPON REQUEST and which are offered for sale only at the express request of the customer and which are not kept in stock may not be returned. 

To formalize the return, the User must contact Tecuidanatura® at the email address clientes@tecuidanatura.com, sending completed the withdrawal form. Once this communication has been received, Tecuidanatura® will indicate the way to send the order to its offices or warehouses.

The User may send the product to the Tecuidanatura® warehouse at the following address: Multitop Soluciones SL. Calle Ramón Cajal 16, local dcha. 38004 SC de Tenerife.

Tecuidanatura® is not responsible for the courier company that the User contracts for the return of the order. In this sense, the User is recommended to require the courier company to provide the proof of delivery once the courier has deposited the product in the store of Tecuidanatura®, so that the User has proof that the product has been delivered correctly.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User, whether the courier company for the return is hired by Tecuidanatura® or if it is contracted directly by the User.

The product must be unopened, in perfect condition and in its original packaging. Due to the very nature of Tecuidanatura® products for hygienic and sanitary reasons, no changes or refunds will be accepted in cosmetics and food products that have been opened and / or used, unless they have been supplied in poor condition (see point previous, Returns). The cans of liquid products are supplied sealed to avoid possible spillage during transport, it is very important that the products are properly packed when they are returned. If this is not done by the User or if the product has suffered any damage due to bad packaging, the User accepts that the product may suffer a depreciation or that Tecuidanatura® may refuse to accept the return.

If the User decides to return the order in full, Tecuidanatura® will return to the User all the amounts paid by the User (including the costs of the original shipment, if any).

If the User only wishes to return one or some of the products that were part of the order, Tecuidanatura® can not return the shipping costs that the User has paid for the entire order at the time of making the purchase.

Tecuidanatura® informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product.

In any case, Tecuidanatura® will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.

Last modification: June 1, 2020.