Privacy Policy


Data protection policy

In compliance with current legislation on the Protection of Personal Data, you are informed that the personal data provided by you through the web, as well as those sent to our company by any other means, will be incorporated into files whose responsible is Multitop Soluciones SL, hereinafter, Tecuidanatura®, owner of this website, under the following names and purposes:

Clients and suppliers: administrative management of customers and suppliers, communications with them, order management, home delivery and billing.

Resumes: Selection of personnel to jobs offered by the company.

In no case shall Tecuidanatura® treat the personal data of the interested parties for purposes other than those mentioned above, and we undertake to keep the proper professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by current legislation in matters of Data Protection.

Tecuidanatura® reminds users that the personal data you provide us should be adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained, therefore, refrain from including data not necessary. It will be canceled when it is no longer necessary or relevant for that purpose, or when requested by the owner in the exercise of their right of cancellation.

We also inform you that our staff and collaborators with access to data, know the scope of the duty of professional secrecy, using the data in an appropriate manner and following the security guarantees legally required.


Exercise of rights

In case of any incident that you have regarding the treatment that, on your data, Tecuidanatura® is doing, you can exercise the rights of access, rectification, deletion and portability of your data, and the limitation or opposition to its treatment, at any time, through of writing accompanied by an official document that identifies you, addressed to Multitop Soluciones, S.L. – C/ Ramón y Cajal, Nº 16 local derecha 38004 S/C de Tenerife. E-mail:  clientes@tecuidanatura.com .In the case of not having obtained satisfaction in the exercise of your rights, you can file a claim with the Control Authority. You can contact the Spanish Agency for Data Protection through the web: https://www.aepd.es


Sending commercial communications and advertising

We will only send commercial communications and advertising to our clients, about services that we are currently offering and that we understand may be useful for them, always after collecting their express consent. We will keep your data until the moment you revoke that consent. No communication of your personal data to third parties.

Our company does not acquire third-party databases for the sending of commercial information. Sending emails or phone calls asking for information and / or quotes about our services, will not result in the inclusion of your data in our advertising distribution list.


Child protection policy

We understand that our services will not be requested by children under 18 years of age. But, in the event that this happens, we inform that the request for such services will not be processed until the authorization by the parent or legal guardian is verified.


Data hosting and third parties with data access

This website is hosted on a server located in the European Union. The only purpose is hosting our website, having the hosting mode, therefore, the management company will not have access to your personal data. Likewise, our emails, as well as backup copies in the cloud, are managed by companies located within the territory of the European Union, as well as their hosting servers. With all collaborators and external professionals who access personal data of our company and customers, we have entered into a contract for access to data on behalf of third parties in accordance with the regulations in force regarding the protection of personal data.


Contact details of clients and potential clients

We inform you that, in case you provide us with contact information when requesting information or requesting a service, your electronic contact data will be treated in accordance with current European regulations on Data Protection and other related regulations, jointly with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, for the purpose of sending information, answering questions, and generic contacts.

We will keep your contact information during the time you maintain the commercial relationship with us, or until the moment you revoke your consent to use them. The legitimacy for the processing of your email data is based on your express consent, which you have declared by providing us with your electronic address. There will be no cession of your contact information, except legal obligation. No international data transfers will be made.


Billing

In the case that you buy our products, you are informed and expressly consent that your personal data will be used for the purpose of managing the billing in order to comply with our services. The legal basis for the treatment of your personal data is the obligation to issue invoices for the delivery of goods and services, collected in Law 58/2003, of December 17, General Tax.

Your data will be in our database during the time that you maintain a relationship with our company and from its completion, during the legally prescribed statutory years in accounting and tax matters.

Your data can be accessed by our external advisors in accounting and tax matters and, where appropriate, transport company and the competent public administrations. This communication is necessary for the realization of our services. Your data will not be transferred to other third parties, unless there is a legal obligation.


CV submission

Our internal policy on the receipt of curriculum vitae, establishes that they can be sent to the company by email during the recruitment campaigns that we carry out. We inform you that the curricular data that you give us will be treated with the purpose of managing your participation in the personnel selection processes of our company.

In no case we will use them for another purpose, keeping them under the necessary security measures as established by the current regulations on Data Protection. All based on your express consent. We will keep your personal data during the selection process and, once it is finalized, we will proceed to cancel them.

For this reason, and in compliance with the principle of data quality, we ask that in case of any change in the same, you inform us in a timely manner. Likewise, we remind you that the data provided must be adequate, relevant and not excessive for the selection of personnel, therefore, refrain from including information that is not necessary to your curriculum, in order to respect the principle of data quality.

We inform you that your curriculum will be transferred to our external consultancy in the field of human resources, so that they specify the appointment with you, in your case, and carry out the job interviews that proceed to determine if your profile fits our recruitment needs.


Use of social networks and blog

We will use our social networks to link news, articles or other relevant information to our clients and followers. In no case we will use the contact information of our followers to include them in our list of advertising distribution.


Modification of the present conditions and duration

The owner of this website may modify at any time the conditions specified here, being duly published as they appear here, by their own criteria or motivated by the modification of legislation or guidelines of the Spanish Agency for Data Protection. The validity of the mentioned conditions will be applied until they are modified by others duly published.




Last modification: October 16, 2018.