Legal Notice and General Conditions of Use


1) Identification of the owner and general information

Tecuidanatura® is the domain name and brand belonging to the company Multitop Soluciones S.L. These terms and conditions regulate access to and use of the website www.tecuidanatura.com (hereinafter, the Website) owned by Multitop Soluciones, S.L. (hereinafter, Tecuidanatura®) which is a commercial entity whose corporate purpose is, among others, the online trade of natural cosmetic and food products and parapharmacy in the Canary Islands. In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the data here consigned correspond to the owner of this website www. tecuidanatura.com

Social denomination: Multitop Soluciones, S.L.

CIF: B38842068

Tax residence: C/ Ramón y Cajal, Nº 16 local derecha, 38004 S/C de Tenerife, Islas Canarias. España.

Phone: (+34) 822 170 420 

Contact E-Mail: clientes@tecuidanatura.com

Business registration: Hoja TF-38142, Folio 48, Tomo 2772 Secc. Gral.

Tecuidanatura® offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.

For the access to the Web site the registration of the Users will not be required. However, in order to contract any of the services offered by Tecuidanatura®, the User's identification and acceptance of these conditions will be required before formalizing the payment.

Through the website, users are offered a series of natural cosmetics and other natural products such as organic detergents, aromatherapy, etc. Always with the premise of being products with true natural origin.

This merchant agrees not to permit any transaction that is illegal, or deemed by credit card brands or the acquiring bank, that could or has the potential to damage the goodwill thereof or negatively influence them. The following activities are prohibited under the card brand programs: selling or offering a product or service that is not in full compliance with all applicable laws to the Buyer, Issuer Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited:

-Sell medicines

These Tecuidanatura® Terms and Conditions, described below, define the rights and obligations of Tecuidanatura® and Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have particular conditions) and to the contracting of orders through the Website and replace any other conditions, except by prior agreement and in writing between Tecuidanatura® and the User.


2) User Data - Consumer

In order to acquire the products offered through the Website, the User can register and create an account through the registration form available on the Website, or he can do so as a Guest User without the creation of a client account.

The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.

In the event that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to Tecuidanatura® immediately, using the following mail: clientes@tecuidanatura.com.

The User must verify that their data is correct and complete and inform Tecuidanatura® when there is any variation and / or modification in the information provided in the purchase process.


3) Orders and conditions of sale

The services and products offered through the Tecuidanatura® Website are intended for the purchase by Users of natural cosmetics products and other product categories such as detergents, aromatherapy, etc. also of natural origin. To be able to contract an order for Tecuidanatura®, the User must be over 18 years of age.

From the website www.tecuidanatura.com, Tecuidanatura® will send orders only to the Canary Islands. The sending of orders will be restricted to this territory, excluding therefore the spanish mainland, Ceuta, Melilla and other territories.

The order and shipping policy will be established in an independent section, see Conditions of service.

To place orders through the Web site, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order. See section Privacy.


4) Information about Tecuidanatura® products and services

The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, Tecuidanatura® declines any responsibility for the appearance of errors in said information, although it undertakes to take all measures within its power to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

In the same way, the indications and recommendations of use of the products indicated in their descriptions are merely informative, the User must consult those provided by the manufacturer in the corresponding product label. Tecuidanatura® is not responsible for the use that the User makes of the articles, as for example in the case of sun creams the User must consider other factors besides the product such as exposure time, skin type, etc.


5) Use of the Website

The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind is not allowed. It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of disadvantage or inconvenience unnecessary.

The User agrees to make a lawful, diligent, honest and correct use of all information or content accessed through the Web site or Websites of third parties to which access has been made through links on the Website, and all this under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User acquires the commitment not to cause damages or prejudices that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations of the contents or systems of the Website.

Tecuidanatura® reserves the right to deny access to the website or even cancel orders to Users who misuse the contents and / or breach any of the conditions that appear in this document.


6) Intellectual or industrial property

The intellectual property rights of the page www.tecuidanatura.com, its source code, design, navigation structures and the various elements contained therein are the property of Tecuidanatura®, to whom corresponds the exclusive exercise of the exploitation rights thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

Tecuidanatura® informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web site. It is totally forbidden the total or partial reproduction of the contents of the Web site, not even by means of a hyperlink, without express consent in writing by Tecuidanatura®. The unauthorized use of these contents will give rise to the legally established responsibilities.

Images from Freepik, Bigstock Photo, Shutterstock y Pixabay.


7) Hyperlinks (links to other websites)

The links you can find on this website are a service to users. These pages are not operated or controlled by the owner of this website, therefore, Tecuidanatura® is not responsible for the contents of these websites or are covered by this Legal Notice. If you access these web pages you must take into account that their privacy policies may be different from ours.


8) Modifications

The information that appears on this website is current as of the date of its last update. Tecuidanatura® reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the moment of its publication on this Website.


9) Notifications and language

All communications between Tecuidanatura® and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case. The contact email will be the one established in the Home of the Web: clientes@tecuidanatura.com.

Tecuidanatura® confirms that the Spanish language will prevail in case of conflict.


10) Applicable legislation

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts of the place of residence of the User.

In addition, pursuant to the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes, it is reported that, in case of of controversy, the resident user of the European Union may go to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by Tecuidanatura ®.

To access the "Online Platform for Conflict Resolution" you can do so through the following link: https://ec.europa.eu/consumers/odr/main.


11) Complaints and claims

The User may make any complaint or claim in relation to the services provided through the contact form that can be accessed from here.




Last modification: April 5, 2019